Reps
Support
Practical Focus is a one-person studio. Email support@practicalfocus.app and a person answers, usually within a day or two.
Where is my diary stored?
On your phone. Entries, feelings, notes, people, and photos live in the app’s own storage, and you don’t need an account. With Reps Pro, a synced copy also lives in your private cloud space so it can follow you between devices. The details are in the privacy policy.
I got a new phone. Where are my entries?
Without sync, entries live only on the phone where you wrote them, and deleting the app deletes them too. With Reps Pro, sign in on the new phone and your reps come with you.
How do I manage or cancel Reps Pro?
Cancel where you bought it. On iPhone: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions. On Android: play.google.com/store/account/subscriptions. On the web: the manage link in your receipt email, or just email us. Canceling stops the renewal, and the plan keeps working until the end of the period you paid for.
Can I get a refund?
Bought on our website? Email us within 14 days of the charge and we refund it in full, no questions asked. Bought on the App Store? Apple handles those refunds at reportaproblem.apple.com; we can’t issue them. Bought on Google Play? Email us and we can refund it directly, or ask Google. And if something in Reps pushed you toward a refund, tell us too. We’d like to fix it.
How do I get Reps Pro back on a new device?
Sign in with the same account you used before, Apple or Google, and your plan follows you. If it doesn’t show up, email us and we’ll sort it out.
How do I delete my data or account?
Local data: remove entries in the app, or delete the app to erase everything on the phone. Synced data: delete your account from the app’s settings and the cloud copy goes with it. Deleting your account doesn’t cancel a subscription; cancel where you bought it, as above.
Can I suggest a feature?
Please. Email what you were trying to do, and it gets read. Reps stays small on purpose, but most of its best parts started as someone’s note.
Anything else: support@practicalfocus.app. The fine print lives in the terms of use and the privacy policy.